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Privacy Statements

We highly value our customers and their privacy. Our privacy policy is to respect and protect the privacy of our customers. The safety of your personal information is important to us and a message we want our customers to understand. All personal information collected on this site is kept strictly confidential and is not to be sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Spicy Choco Ltd.("Spicy Choco Ltd. ", hereby can be referred to as 'we', 'our', 'us' in this statement) respects the privacy rights of its online visitors (hereby referred to as: 'you', 'your', 'yours') and recognize the importance of protecting the information collected about them. This privacy statement (the "Privacy Policy”) is geared to help you to understand what we may do with any personal information that we obtain from you.

This Privacy Policy guides how we collect, store and use the information that you provide us with. By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy. This Privacy Policy is incorporated into, and part of, the Terms and Conditions, which govern, in general, your use of the website maintained and operated by Spicy Choco Ltd. (the "Website"). We will use your information only for the purposes set out below. Although we are committed to maintaining your confidence and trust in all of our activities with you, this Privacy Policy does not govern our collection or use of data about you through channels other than the Website. Please exit the Website immediately if you do not accept this Privacy Policy or are accessing the Website in a country or other territory where the use of it is not permitted. We may need to update this Privacy Policy from time to time and we highly recommend that you regularly check this page to ensure that you have read the most recent version.

LEGAL PURCHASE AGE

In Summary – Please ensure you have parental/guardian permission before placing orders if you are under 18 years old.

For customers under the age of 18, we require that you inform a parent or guardian about Spicy Choco Ltd. Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before placing an order. In the course of placing orders we may unknowingly collect information on minors (under age of 18) hence we request customers under this age to request permission.

 

TYPE OF INFORMATION COLLECTED

In Summary – the information collected from you to facilitate your orders with us.

The following information is provided by Spicy Choco Ltd. to enable our online visitors to be fully informed and full transparency on our Privacy Policies. From time to time in the course of placing orders, the website may collect ‘Personal Information’ which may be used to identify an individual as per defined by applicable laws as well as information that does not identify customers specifically.

Information that is collected includes:

  • The details you provided when filling out forms on the Website, including but not limited to: Orders, service subscriptions, interactive services (blogs, messages, chat rooms, forms etc), promotions, surveys, concerns, and most communication or correspondence between you and the Website.
    • Date of birth (may be required in certain jurisdictions to confirm legal age requirements on purchase made from our Website)
    • Transactions made on the Website
    • IP address logs
    • Location data
    • Web Traffic data
    • Password information

Additionally, information collected on the Website may be used to help us further develop and improve our offering especially through online surveys and other requests. We may also obtain further information for the purposes of authentication or identity checks (i.e. we may ask for your telephone number, billing address etc)

For orders placed with us, we typically require the following to properly process the orders:

  • Your Name
  • Email address
  • Phone Number
  • Home/Mailing Address
  • Shipping/Billing Address(es) if different

We are happy to inform you that we do not view nor save your credit card, debit card or other banking information as we use a third-party vendor to process the payments

 

USE OF COOKIES ON OUR WEBSITE

In Summary – ‘Cookies’ is used to enhance your online experience with us, for example, we use it to keep track of current shopping sessions

Common among other websites, we use "cookies" to help us gather and store information about visitors to our Website. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of the Website. You can delete cookies at any time or you can set your browser to reject or disable cookies. Please refer to the Help content of your browser for more information on selecting or deselecting Cookies.

 

HOW PERSONAL INFORMATION MAY BE USED

In Summary – information provided will only be used in the areas it should be

Spicy Choco Ltd. may use your personal information for the processing of orders, payments and provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

For our email newsletter and other update services; you have the option to opt out at any point in time as well as when placing an order. If you choose to opt-out for this service, we will not send you alerts for new products, features nor enhancements; special offers; upgrade opportunities; contests or events of interest. However, if you choose to receive our emails from time-to-time we will use the information you provide to promote the products and services via email. We do collate information about site traffic, sales, wish list, and other commercial information but do not share this information with any third parties. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. 

In addition to disclosures identified in the purposes above, from time to time we may disclose Personal Information to:

  • Our service providers (subscontractors, affiliates, warehouses, delivery, software developers, website hosting, marketing & advertising, legal, account, audit and other professional services) provided that such services is not to be collected, used in any other purpose other than to perform specific functions or as otherwise required by law;
  • The prospective seller or buyer of Spicy Choco Ltd. business or assets, including where Spicy Choco Ltd. or substantially all of Spicy Choco Ltd. assets is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to: comply with any legal or regulatory obligation; respond to inquiries or requests from public authority; enforce or apply the Spicy Choco Ltd. Terms of Use and other agreements; permit us to pursue available remedies or limit the damages that we may sustain; or protect the rights, property, safety or security of Spicy Choco Ltd. , our employees, agents, contractors, customers, the visitors of the Site or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

CONSENT & WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

By visiting this Site, you are consenting and accepting the practices described in this Privacy Policy and our Terms of Use. If you require more information please go to the Contact Us section of the website or send an email to hello@spicychoco.com